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A Smarter Safer Way To Manage Your Fleet

Today we’re rolling out the most significant update to S.A.F.E. since launch — a redesigned interface, expanded safety monitoring, and self-service controls that put fleet management directly in your hands. The new experience is live for all customers as of today. No action is required, and all your existing data, configurations, and history carry forward seamlessly.

Here’s what’s new.

A Modernized Portal Experience

The first thing you’ll notice is the interface itself. Every page has been redesigned around a cleaner, more consistent layout that surfaces the information you need without the clutter.

Your login URL is unchanged, and existing users retain their current access levels.

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Driver Self-Service Portals

The biggest functional change in this release is how drivers interact with coaching, escalations, and vehicle documentation. Each driver now receives a single daily email linking to their personal portal — no more chasing individual videos or e-signature documents.

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In the driver coaching portal, drivers can:

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Coaching Escalations

Coaching Escalations — previously handled through separate e-signature documents — now live in a single portal where drivers can:

Disputes are not available at the escalation stage, since drivers have already had the opportunity to dispute during coaching.

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Vehicle Files

Drivers can now access vehicle documentation assigned to them — registration, annual inspections, and insurance cards. Managers control which files are visible to drivers on a per-vehicle basis, ensuring sensitive documents stay protected.

Updated Safety Scoring Engine

Driver safety performance is evaluated across six components, each contributing to a composite score:

Scores update automatically as events occur, so you can track trends and identify drivers who need attention before issues escalate. Fleet-level scoring aggregates driver performance with fleet-wide metrics for benchmarking and tracking improvement over time.

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New: You can now configure which camera and ELD event types affect scoring, ensuring the system reflects your fleet’s safety priorities.

Safety & Compliance Watchlists

The new watchlist system replaces the legacy “Do Not Dispatch” list with two purpose-built monitoring tools.

Safety Watchlist

Flags drivers based on safety performance and outstanding actions:

Compliance Watchlist

Monitors document and regulatory compliance for both drivers and vehicles:

Flagged drivers and vehicles are highlighted with visual indicators throughout the portal — on dashboards, lists, and detail pages. Thresholds are fully configurable to match your fleet’s standards.

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Self-Service User Management

You no longer need to wait on support to add, remove, or update portal users. The new User Access system gives you direct control:

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Fleet Settings

Fleet managers now have direct access to configure fleet operations through the new Fleet Settings area, organized across four tabs:

General — DOT number, carrier identifiers, and vendor configuration (camera, ELD, training, DVIR providers)

Driver Portal — enable or disable driver portal access, control what data drivers can see (camera events, ELD data, incidents, inspections), and activate training features

Event Configuration — choose how each camera and ELD event type behaves: Coach and Score, Coach Only, Score Only, or Disabled. Configure escalation thresholds and actions per event type — from automatic retraining to management notification only.

Safety Watchlist — enable or disable watchlist criteria and set thresholds for safety score, camera events, and ELD events

Available settings vary based on your insurance program, contractual requirements, or applicable regulations.

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Additional Enhancements

Automatic VIN Decoding — Vehicle records now auto-populate year, make, model, vehicle class, and weight rating when you enter a VIN. No more manual data entry for vehicle specifications.

 

Getting Started

Detailed guides for every feature are available in our Knowledge Base — look for articles on User Access Management, Safety Watchlists, Safety Scoring, Fleet Settings, and the Driver Portal. Our support team is ready to help with any questions through your usual support channels.

 

What’s Coming Next

We’re already working on the next wave of improvements:

Roadmap items are subject to change as we incorporate customer feedback and priorities.